Insured Courier: £25 Per Item

Shipping/Carriage: Prices quoted are plus delivery as stated above to the front door of your house or building to most addresses within Western Europe , deliveries are normally made within 1-3 working days. Please note that additional services such as evening or weekend delivery, deliveries to remote or island locations, deliveries outside UK ch1LAND, or when special delivery services are requested, additional charges to cover these costs will apply.

Damage in Transit: After leaving the factory all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a damaged parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as "Unable to inspect goods on delivery" or similar to warn the forwarder that a claim may be forthcoming, for goods with a value over £500 we require that any damages are noted on the delivery note at the time of delivery, all other damage claims must be reported to us within 2 days of taking delivery.

No Quibble Returns Policy: We hope you will be pleased with your purchase. Should you wish to return anything bought from us we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. Return postage costs will be the responsibility of the customer.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to a 20% off the orginal selling price from the refund amount.

Please note : we will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Damaged or Faulty Goods
In the event that you receive a damaged bed or furniture we would ask that you send us details of the damaged item / part and often we can send out a replacement immediately. Please email us at sales@insigniafurniture.co.uk quoting your order number and will resolve this quickly and efficiently for you.

In the event that we are unable to replace a damaged or faulty item, we would ask that you return your purchase it to us within 14 days and will issue you with a replacement or full refund including original postage. Returns postage costs will be the responsibility of the customer.